Returns Process

1. Please contact us in case you would like to return goods and we will advise you what to do next.
2. Returns are being made in its original unopened packaging. If the security seal on the product is in anyway broken or tampered with we will not refund the product.
3. We will refund you, in line with our returns policy, within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Returning your entire order

1. You have the right to return your entire order up to 14 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened packaging. If the security seal on the product is in anyway broken or tampered with we will not refund the product.
2. When returning your entire order you will receive a refund for the order you have returned within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
3. Return postage costs, in this case, will be the responsibility of the customer.

Returning part of your order

1. You have the right to return part of your order up to 14 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened packaging.
2. When returning part of your order you will receive a refund for the products you have returned to us along with your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
3. Return postage costs, in this case, will be the responsibility of the customer.

Returning Faulty or Wrong Goods

1. If you receive your goods and there is a problem please contact us to discuss the matter further.
2. If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.
3. Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.
4. In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.
5. Please see return process for further details.

Complaints Procedure

1. We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will do our best to reply within 2 working days.

Privacy, Security and Cookies Policy

1. For information please see our separate document on Data protection, Cookies, Privacy and Security.

Liability and Indemnity

1. Nothing in these Escooterfix Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
2. Our liability for losses you suffer as a result of us breaking these Escooterfix Terms and Conditions is strictly limited to the purchase price of the goods you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
3. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
4. You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
5. Escooterfix.com will not be held responsible or liable for any accident or injury caused by any of our products.

Copyright

1. This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Escooterfix.com. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

Jurisdiction

1. These Terms & Conditions and all matters connected with any order you place on our website are governed by Spanish law and you agree to submit to the exclusive jurisdiction of the Spanish courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
2. All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.
3. You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

General

1. These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
2. In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
3. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.
4. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
5. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
6. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

Returns Process – summary

If you are not 100% satisfied with your Escooterfix.com products we offer you a 30 day return service, free of charge. However all items must be returned to us in mint saleable condition. They must be returned unused and in their original, undamaged packaging.

Please contact our customer service before you return your products. They will be glad to further assist you.

We will reimburse the amount you paid for your purchase with us as soon as possible, within a maximum of 30 days after an assessment of the goods returned. The customer is responsible for shipping costs. Returns received outside the above time frame are not to be accepted.

Please send your returns to:
Escooterfix.com returns 
Carrer Aragó 366 08009 Barcelona,Spain

When and if returning your products, please consider the following Escooterfix terms and conditions:

• We offer a 30 day return service.
• When we receive your package in good order, we will refund you within 30 days.
• We will only be able to accept returns on clothing (boxer shorts) when they have not been worn, soiled or washed. Underwear can only be returned in original packaging, as it is a hygiene product.
• Please don’t fit boxer shorts directly on your skin. The best way to check the size of your boxer short, is by placing your new boxer on an old boxer that fits well.
• We are able to process your returns and exchanges only when the order is returned to us in mint saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.
• Damaged deliveries can be returned free of charge. Please contact customer service..
• The customer is responsible for shipping costs. Returns received outside the above time frame are not to be accepted.
• In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us and any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you within 30 days after purchase.

Barcelona, Last updated: 05/03/2020.